Customer Care | Pathfinder Safaris

Customer Care

Customer Care

Our most important client is you! We strive to offer you personalized attention and pampering treatment. All set in an intimate, comfortable atmosphere. Through our abilities, we provide superlative customer services, meeting or exceeding our clients’ expectations, comfortable and satisfying experience for every guest that travels with us.

All Through our professional, we interact with people from a variety of cultures, people who differ in race, native language, gender, age, family structure, life experiences, national and regional attitudes and beliefs, religion, physical and cognitive abilities, and educational background. We also experience all the characteristics and experiences that actually define each of us as individuals. Our experiences have a profound effect on the way we communicate at Pathfinder Safaris and we operate 24/7 in a year.

Listening is the key to our clients’ satisfaction. This is the kind of experience you will definitely encounter when you travel with Pathfinder Safaris Inc. We believe it is this kind of five-star treatments that sets Pathfinder Safaris apart from other adventure holidays, Tours & Travelers’ Company in Tanzania and beyond. We have established an explicit ethics policy by using a written code of ethics to help our staff to determine what is acceptable. We Show to our staff that the company is serious about ethical behavior which is vital to the success of our organization.

 The people who work for Pathfinder Safaris have a great deal of experience in Tanzania and areas around such as Kenya, Uganda, and other East African countries. We have an experienced and dedicated team that share the goals and objectives of the company and have a common aim to assist you, the tourist, in making effective use of your time in the area you visit. We are proud of Tanzania and we want to share it with you. We are very familiar with all the destination trip that Pathfinder Safaris offers and we render very efficient and professional services to make your trip a once-in-a-lifetime experience. We want to be your travel and tour support service provider while you visit the East African Countries. Our standing team will be there for you in case of any assistance as soon as you arrive.

The Pathfinder Safaris team is highly trained in every aspect of tourism and travel services, from customer service and care to local knowledge and travel. Our staff who work with us, have many years of experience in trekking, wildlife safari, local culture and all adventure, holidays tours and travel activity. All our staffs speak English and some with additional language. We make ethical decisions and foster teamwork through collaboration and interaction with a wide variety of personalities.

Please contact us for more Facts & Booking. Asante Sana!

Vision Statement
To promote and render high-quality service delivery in leisure, travel and tourism industry that would lead to increased number of international and local tourists in Tanzania and beyond.
Mission Statement
To offer the most meaningful, luxurious and personalized safaris and expeditions available to East Africa today in order to fulfill our customer’s desire and help them realize their dream of exploring this part of the African continent

In order to achieve our vision and mission statement, we strive to be the utmost inbound or outbound Tour Operators/Travel Agency in Leisure, Travel and Tourism industry through:

  • The provision of a safe, high quality and energetic winning team that will render excellent service to tourists
  • Continuous improvement of our services and expedition products
  • Achieving customer satisfaction by meeting or exceeding the expectations of our customers
  • Operation of our business in an efficient and effective manner by channeling part of our profits to the local communities and shareholders while seeking to increase the opportunities for employee growth and development
  • Being a responsible employer of labor that is respected by employees and the communities where we operate

Let’s go beyond your wildest expectation! Our guests come as clients but leave as part of our community…a family”.


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